Job Title:                     Customer Support Operatives
Position Type:            Full Time
Location:                     Dundee

We are looking for customer focused individuals to join our Support Team.

The application of the role is to solve the problems customers encounter when using our products, quickly and effectively, maximising the quality of experience and improving the skills of the customer where appropriate.

Key responsibilities
• Answer emails & calls in a positive and friendly manner
• Ensure all queries created are resolved to the satisfaction of the customer
• Quickly identify problems that need to be escalated to the next level of support
• Create a record of each customer problem and administer the process
• Direct customers to our knowledge base to improve their ability in solving future problems themselves
• Support new product releases
• Have an in depth knowledge of our products

Key Criteria
• Excellent communication skills – in writing emails & telephone communications
• Good knowledge of email, FTP and the world wide web
• Able to use MS Office programs: Outlook / Word / Excel /Access
• Analytical
• Enjoys solving technical problems
• Enjoys working in a team
• Customer focussed – pleased to provide good service
• Experience in a similar role is required.

Please send your CV and Cover letter to Mariam, Medea International Limited, Dunsinane Ave, Dunsinane Estate, Dundee, DD2 3QF or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Applicants must be eligible to work in the UK.